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 347708-B22 HP 146-GB U320 SCSI HP 15K HDD
347708-B22 HP 146-GB U320 SCSI HP 15K HDD

$99.95
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I do not feel comfortable putting my credit card online, over the net. How can I place an order?
You can place the order by phone by calling 1-613-599-1287 during regular business hours which are M-F 9-6pm EST excluding holidays. You can also order online and choose to telephone us with your credit card information.

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Why is my credit card declining when I know I have money in my account?
A credit card can decline due to invalid credit card number, exp date, daily limit, insufficient credit, or other reasons. Sometimes the card number itself is input incorrectly. Check online to be sure the number has been input correctly. Contact your credit card company for more information.

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Does HardDrivesDirect.com know why my credit card is declining?
We are not given a reason when a charge declines. Only that it is declined. Please contact your credit card company or bank for information.

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How do I get my FedEx tracking number?
You will receive an email when your order is processed.  Once your order has shipped, you can go to your Account History page and  to the FedEx tracking details of your order.

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Can I find or get a specific version or revision or serial number on a particular item?
We do not guarantee revision or version numbers. We ship what we have, when we have it, at our discretion. Generally, our stock moves so fast that we have the latest version or revision of everything. HardDrivesDirect.com cannot tag a particular version or revision for a particular order.

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What do I do if an item is missing from my order?
Immediately call HardDrivesDirect.com customer service at (613) 599-1287.

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Does HardDrivesDirect.com pay for the return shipping of defective items?
Allthough we are not responsible for manufacturers defects We will gladly replace defective items within 30 days of the date of the invoice and ship those items ground at no cost to our customers.

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Will HardDrivesDirect.com advise me on compatibility of the items I purchase?
We will answer technical questions and give advice regarding item compatibility to the best of our knowledge.   However, your best option is to contact the manufacturers for the most accurate answers to your technical questions.

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Can I combine two different orders to one to save on shipping?
If you call us before your order is processed, we can combine your orders. Be aware though that we cannot combine any order once it has been invoiced and/or shipped.

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Does HardDrivesDirect.com advise on the estimated time of arrival on out of stock items?
Occasionally we will post the Estimated Time of Arrival (ETA) on our website on popular items. Otherwise, we do not offer ETA on product due to the constantly changing nature of information in our industry.

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I did not get an order confirmation when I placed my order online, Did my order go through?
If you did not receive a confirmation on the order, probably no order went through. Please replace the order on-line. Or, call HardDrivesDirect.com customer service at (613) 599-1287.

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I am afraid I may have accidentally duplicated my order?
Our order processing system will notice identical back to back orders
and our staff will call you to verify your intentions prior to
shipping duplicate orders.

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Can I pre-order or backorder an item that is not in stock?
If the item in on the website, you can pre-order it.  All pre-orders will be filled on a first-come, first-serve basis.

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A price has dropped on an item I purchased but my order has not shipped yet. Can I get a refund?
HardDrivesDirect.com does not offer any price guarantee. The prices in our industry change too often, too fast, for us to offer any such guarantee. If the order has not shipped, you can cancel the order and replace online to take advantage of the new prices. All prices are as is, at the time of sale.

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Does HardDrivesDirect.com cross ship items?
Yes, On all items, within thirty days of the invoice, we will refund on the item being returned and charge for a new item being sent out and credit back when we receive the defective item.

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How can I get a status on my order?
Go to HardDrivesDirect.com, log in, click on My Account, then click on History.

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Does HardDrivesDirect.com offer discounts on volume orders?
Aside from the reduced shipping costs of multi-item orders, we do offer some volume discounts on products. Product pricing and shipping is as quoted on the website, if you need a better price point for a larger quantity please feel free to give us a call at (613)-599-1287

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I live in the area of your warehouse/store. Can I pick up the merchandise there?
HardDrivesDirect.com items may be purchased on line only. Please go to www. HardDrivesDirect.com to order all product.  We do not have a will call facility.  All orders placed on-line must be shipped via FedEx or UPS, no exceptions. 

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Do I have to pay tax if I order from Canada?
Yes, All orders from Canada will have a 7% Goods and Services tax applied.

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Do I have to pay tax if I live outside of Canada?
No. There is no tax charge on deliveries outside of Canada.

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Can I add to, delete from or change my order online after I submit it?
No. Once an order is submitted it can only be amended or edited by calling HardDrivesDirect.com customer service at (613) 599-1287.

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How long does it take to process an order?
It takes one to three business days for us to process an order before it ships. We then ship according to the instructions on the order. We do not offer same day shipping. It is possible that your order will go out same day if your order was placed before 5pm eastern, however we can not guarantee this.  If you need same day shipping please call to confirm we can do this

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Is shipping added cumulatively for each item I order or does shipping reduce when you purchase multiple items?
When you order multiple items, most of the time the shipping is reduced in your shopping cart, according to weight and size, safety and insurance required. Just place all items in the shopping cart, pick your state and method of shipping and hit the shipping calculator. You will see the reduction if it applies. On certain items, due to significant shipping discounts offered by HardDrivesDirect.com on the item, the shipping will add cumulatively, unless multiple items are purchased. Shipping charge is always per the website.

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Does HardDrivesDirect.com ship internationally?
HardDrivesDirect.com does ship internationally. At this time we can only calculate shipping costs within the United States, Puerto Rico and Canada. International shipments outside of these countries can only be shipped on your FedEx, UPS or DHL account.

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What is the warranty on HardDrivesDirect.com products?
Our warranty on OEM CPU's is
Refund: 7 days from the date of invoice
Replace: 30 days from date of invoice.
The manufacturer generally offers a one-year warranty. Please contact them.
Most other items are 30 day refund from date of invoice and 1 year repair/replace, unless otherwise specified on our website.
“Refurbished” items have only a 30-day warranty. "Factory Refurbished” items generally have a one year return to depot warranty.

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What happens if an item on my order is not available or backordered?
If an item is found to be on backorder or not available after the order is placed the item will be removed from the order and the remaining items shipped. We do not hold up the order because an item is backordered. You will not be charged for the backordered item or the shipping cost of the item. The item that was backordered will have to be re-ordered online when stock is available.

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Does HardDrivesDirect.com have a paper catalog?
No. The one and only catalog for HardDrivesDirect.com is the virtual catalog on the web. There is no other catalog.

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Does HardDrivesDirect.com have a mailing list I can get on?
When you register with HardDrivesDirect.com you have the choice as to whether or not you wish to receive HardDrivesDirect.com specials in you e-mail.

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I have a tax free status. How do I implement it with HardDrivesDirect.com?
Place your initial order online and please call us at (613) 599-1287.

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I work for a government department that is tax exempt. How do I place an order and not get charged tax?
Place your initial order online and please call us at (613) 599-1287.

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Does HardDrivesDirect.com accept purchase orders?
We do accept P.O.’s as well as credit cards, or wire transfers.
These are the only method of payments HardDrivesDirect.com accepts:
1. Visa, MasterCard or American Express credit cards, issued and drawn on an American or Canadian bank.
2. Pre-paid money orders, wire transfers or certified check.
3. Net 30 payment on approved accounts.

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The item I want says “Must be purchased with hardware”. What is considered hardware?
These items may not be purchased without another item from our store. Any item in our on-line store will be sufficient. There are no minimum dollar requirements or specific hardware requirements.

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Can I take advantage of a manufacturer mail-in rebate with HardDrivesDirect.com?
The prices listed on our web site do not include the rebate savings. Any use of these rebates is limited to any terms or conditions as determined by the manufacturer. If you have any questions regarding the rebate terms & conditions, please contact the manufacturer directly.

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What does “Bulk Card”, “Bulk Drive” or “Drive Only” mean?
These items come exactly as they are described. You will only receive the bare drive or the bare card. These items are brand new, however they are purchased in bulk, and will not accompany any documentation, software, or accessories.
Suggestion: Most drivers and documentation can be downloaded from the manufacturer's web site.

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Does HardDrivesDirect.com offer a money back guarantee?
On most items you can get a refund in the first 30 days. The exception being HP/Compaq Factory Refurbished product for which there are no refunds. The manufacturers warranty process must be followed. If the wrong product has been delivered Factory Refurbished product can be exchanged. Other exceptions may be noted on our website.Generally a 15% restocking fee will apply to returned goods. An Additional deduction will be made for shipping costs.

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After I place an order with HardDrivesDirect.com will I be advised of the orders progress?
HardDrivesDirect.com will do everything possible to keep you informed of your order via e-mail. Your order confirmation will be emailed to you when your order is processed. You may also check the My Account page for updates, tracking info and ETA's.

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Is the HardDrivesDirect.com website secure? What kind of security is used?
When you are placing an order on the Internet, security is a number one priority. All on-line transactions are sent through our secure server, and encrypted with 128-bit technology. Once the information is received through the Internet, trusted authorized employees will process your payment, and make sure that your information is handled with the highest level of security. 

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Does HardDrivesDirect.com sell or release my personal information? What kind of privacy is offered?
HardDrivesDirect.com respects your privacy. We will not under any circumstances sell or release your information to anyone. All of the information obtained from our web site, will be used for processing purposes only. The only e-mail you will receive from HardDrivesDirect.com are updates to any recent orders and newsletters if you chose to receive them.

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Can I pay by Money Order or Check?
You can place an order and pay by check or money order by choosing RMA/Other on the payment selection page. Please write the order number on your check, print your confirmation, and wrap the check or money order in it and mail it to us.

Address for mailing is:
HardDrivesDirect.com
5-155 Terence Matthews Cr
Ottawa, ON
K2M 2A8



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