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HP Renew Program FAQs

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HP Renew Program

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What is the HP Renew Program?
What products are included in the HP Renew Program portfolio?
What type of warranty comes with HP Renew products?
Who is eligible to buy HP Renew products?
Are refurbished products right for me?
How do I buy HP Renew products?
Is HP Renew affiliated with HP Financial Services?
Who is TVS?

What is the HP Renew Program?*

The HP Renew Program is a world-wide program established to address and manage the disposition of returned HP computer technology. Through an extensive program of remanufacturing, recertification, and aggressive marketing, HP Renew offers you current, state of the art technology that is guaranteed to be as good as new, the same quality and performance you would expect from new, and comes with the same full warranty as equivalent new product.

Our high standards of quality assurance deliver a product that is not only performance based, but cost compelling. Our list price is lower than new, and most of our products are offered on aggressive promotions, thus delivering you a high performance, low cost solution when price really counts.

*NOTE: Excludes Alpha Server products.

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What products are included in the HP Renew Program portfolio?*

The following active HP Business Critical Systems:
HP9000 servers
HP Integrity servers
Superdome solutions and upgrades

The following active HP NonStop Servers:
S-series

The following active HP StorageWorks products:
Storage array systems
Network attached storage
Tape libraries
SAN solutions
Entry-level storage

The following active HP Industry Standard Servers:
HP ProLiant DL servers
HP ProLiant ML servers
HP ProLiant BL servers
All related options and infrastructures

* PLEASE NOTE: Alpha Servers and XP Disk Array products are NOT available through the HP Renew Program. All products offered are on a first come, first serve basis, and subject to available stock on hand. Not all BCS upgrades are available for standalone purchase. Please check Inventory Today, or contact your HP Renew sales representative for details.

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What type of warranty comes with HP Renew products?

All products in the HP Renew Program come with Same as New warranties. In other words, there is no difference between a new HP product warranty and an HP Renew product warranty.

Additionally, all products in the HP Renew Program can have their warranties uplifted to accommodate Critical System Support, extended to 3Yr 24x7 or HP care packs. Basically, any support uplift that is available for new product is also available for HP Renew product.

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Who is eligible to buy HP Renew products?

For BCS, NonStop servers & enterprise-class Storage products:
End-User customers who utilize any Certified HP Enterprise Account Partner (EAP) and their distributors (a.k.a. Enterprise Channel Partners or ECP for short) currently active and participating in the eHIP Program
End-User customers currently pre-qualified to buy direct from Hewlett-Packard utilizing their existing Purchase Agreement Discount (PAD) contract or Volume End-User (VEU) contract by means of any HP Customer Business Center or HP Inside Sales Center

For HP ProLiant Servers & Entry-level Storage products:
End-User customers and SMBs can purchase directly from an HP Remarketing Sales Representative or an HP Partner
Any HP Partner with a signed Business Development Agreement and appropriate addenda on file with HP

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Are refurbished products right for me?

Refurbished products from HP Renew provide a way for the budget-conscious to purchase quality HP products. Refurbished products from HP Renew have been returned to their original factory condition and performance and are backed by the original HP warranty, as well as service and support options. Learn more by visiting the Why buy refurbished products page or watch an online presentation.

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How do I buy HP Renew products?

Visit the HP Renew How to Buy page to see an outline of the process based on the product(s) you are interested in purchasing. You can also learn more about product availability, promotions, and sales rep information.

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Is HP Renew affiliated with HP Financial Services?

HP Renew and HP Financial Services (HPFS) are two separate organizations. Although HP Renew does partner with HPFS on remarketed leasing opportunities, HP Renew is the only organization sanctioned to sell currently active remanufactured HP9000, Integrity, NonStop and ISS Servers & SWD products. Eighty percent (80%) of the products in the HP Renew Program are less than one year old, whereas products offered by HPFS are generally older then 18 months and are no longer actively sold as part of the current HP product portfolio.

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Who is TVS?

They are Technology Value Services. TVS is the remarketing division of the HP Financial Services organization. If you're interested in remarketed Alpha products in particular, TVS can assist you.

TVS can also come into play where older technologies are in demand, basically anything inactive on CPL and older than 18 months. These products will no longer be available through HP Renew and we will be happy to refer you to the appropriate TVS sales representative in such cases.

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